Article

2017-04-12 -Lurid Crime Tales-

United CEO Oscar Munoz sez airline they had "to re-accommodate customers."

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Posted by Besoeker 2017-04-12 02:20|| || Front Page|| [4 views ] Top

#1 Maybe Munoz job should be reaccomodated.

Posted by gorb 2017-04-12 06:57|| 2017-04-12 06:57|| Front Page Top

#2 I'm glad the "re-accommodation' was finally successful. Flight 3411 was nearly..... aborted.

Posted by Besoeker 2017-04-12 07:31|| 2017-04-12 07:31|| Front Page Top

#3 Just think, if Hillary had been elected he would have a Cabinet post.

Posted by Deacon Blues 2017-04-12 07:47|| 2017-04-12 07:47|| Front Page Top

#4 CEO Oscar Munoz is still searching for answers. Things like this simply do not happen in his native Sweden.

Posted by Besoeker 2017-04-12 07:52|| 2017-04-12 07:52|| Front Page Top

#5 The Asian doctor who got dragged out has lawyered up with a high power attorney.

Posted by JohnQC 2017-04-12 09:02|| 2017-04-12 09:02|| Front Page Top

#6 From Wikipedia:

Early life
Muñoz is the oldest of nine children in a Mexican-American family living in California, and was the first in his family to graduate from college. Muñoz earned a BS in business from the University of Southern California and an MBA from Pepperdine University. While at USC, he met his wife Cathy. They have four children.

Career
Muñoz previously served as President of CSX Corporation during 2015 and its Chief operating officer from 2012 to 2015.[2][3] From 2001 to 2003, Muñoz served as the Chief financial officer and Vice president of Consumer services at AT&T.[4] Muñoz had also worked for Coca-Cola Co. and PepsiCo Inc..[1]

Muñoz has twice been named among the "100 Most Influential Hispanics" by Hispanic Business magazine.[5]

Munoz, in March 2017, was named “~~Accommodator~~ Communicator of the Year for 2017” by PRWeek.[6]

Posted by Ebbavish Sinatra7322 2017-04-12 10:23|| 2017-04-12 10:23|| Front Page Top

#7 It gets under-reported that the seats were all assigned before boarding, and then last minute decision to bump four passengers for a flight crew that needed to get to Louisville. What is really stunning is that it is a four hour drive! Millions of dollars in settlement and billions in damage to the brand to avoid making crew drive. Morons should be fired for this.

Posted by NoMoreBS 2017-04-12 10:25|| 2017-04-12 10:25|| Front Page Top

#8 Air travel is for folks in a hurry. 'Hurry' has pretty well been removed from my lexicon.

Posted by Besoeker 2017-04-12 10:43|| 2017-04-12 10:43|| Front Page Top

#9 Once a legit ticket has been shown and the person has been allowed to be seated, there's no way in hell they can drag that person off the plane without looking badly. It makes matters worse when the excuse for doing so turns out to be that they wanted to give the seat to an airline employee.

Posted by Crusader 2017-04-12 10:44|| 2017-04-12 10:44|| Front Page Top

#10 Crusader is correct. I think the public was happy to accept this sort of thing in the past when folks were removed before they boarded. Dragging someone off the plane afterwards really struck a nerve with people. You just shouldn't be able to do that.

Posted by rjschwarz 2017-04-12 11:33|| 2017-04-12 11:33|| Front Page Top

#11 United would have been smarter to charter the crew to Louisville. The main thing is customer service was disregarded in the decision process. And therein lies the systemic problem with United.

Posted by Alaska Paul 2017-04-12 11:35|| 2017-04-12 11:35|| Front Page Top

#12 Next time offer $2000 and you'll get volunteers. And the penalty you have to pay makes you pay better attention to the details.

Posted by gorb 2017-04-12 14:30|| 2017-04-12 14:30|| Front Page Top

#13 Give United some credit as the good news is that the folks who got bumped still had their luggage delivered to Louisville on time.

Posted by airandee 2017-04-12 15:04|| 2017-04-12 15:04|| Front Page Top

#14 Hah, and since the luggage would have been unloaded onto the carousel 24 hours earlier, no waiting!

Posted by swksvolFF 2017-04-12 16:11|| 2017-04-12 16:11|| Front Page Top

#15 Next time offer $2000 and you'll get volunteers

I don't think the FAA rules allow that.

smarter to charter the crew to Louisville
Union contract may not allow that. Furthermore, it would not count towards their mandatory rest time before their next flight.

it is a four hour drive!
I'd have taken an offer of the cash and a free car rental, but I don't think that's allowed either.

Posted by Glenmore 2017-04-12 16:28|| 2017-04-12 16:28|| Front Page Top

#16 Two more things I'll continue not doing ever:
1) flying,
b) going to/thru Chicago.

Posted by AlmostAnonymous5839 2017-04-12 16:30|| 2017-04-12 16:30|| Front Page Top

#17 Alaska airlines treats us well. United Air Lines created a million enemies by dumping 4 rev passengers for 4 deadheading crew.

However the airline may have had a situation when another crew on another flight was timing out so they had to get someone else out there quick. So planning and scheduling is critical. Then delays and weather cause the schedule to tank. One way or another you have to get ahead of the scheduling limits. But always have to consider the customer. A delay on the other flight would be preferable than causing people to be thrown off the flight.

Posted by Alaska Paul 2017-04-12 21:10|| 2017-04-12 21:10|| Front Page Top

22:51 Zenobia Floger6220
22:43 trailing wife
22:33 trailing wife
22:32 trailing wife
21:10 Alaska Paul
19:58 Rex Mundi
19:55 swksvolFF
19:03 gorb
18:29 Dale
17:53 Zenobia Floger6220
17:46 gorb
17:46 gorb
17:44 Procopius2k
17:24 DarthVader
17:20 Crusader
17:17 Besoeker
17:01 Crusader
16:49 warthogswife
16:32 rjschwarz
16:30 AlmostAnonymous5839
16:30 DarthVader
16:29 magpie
16:28 Glenmore
16:25 magpie