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Fifth Column
Slashdot: Offshored Identity Theft
2005-04-12
"The threat of increased misuse of consumer personal data by offshore criminals was first made publicly known with the UCSF Pakistani medical transcriber scandal. Then, in a logical progression of events, it was discovered that foreign criminal interests were offering money to offshored call center workers to surrender consumer data. Now that threat has been realized: Offshored call center staffers at Mphasis BPO have allegedly stolen £200,000 using United States customers' personal information. It is believed that East Indian police reacted swiftly to catch the thieves, but only £12,000 has been recovered so far, and it is not really known who orchestrated this theft or where the rest of that money is now. It is also unknown as of yet how much of a mess this has created for the US citizens who were victimized. Let's hope that the people whose information was stolen don't have to go through what other identity theft victims have to endure, to clean up their good name."
Posted by:3dc

#2  Sounds like a good use for a class-action suit against the company that decided to offshore its call center.

Make an example of these bastards, and hit 'em where it hurts: in the pocketbook.

Any corporation thinking about offshoring some function that handles sensitive data should be put on notice that if they screw up, they're gonna pay dearly.
Posted by: Bomb-a-rama   2005-04-13 12:02:31 AM  

#1  Sounds like a good use for a class-action suit against the company that decided to offshore its call center. I'd certainly call it negligence.
Posted by: Robert Crawford   2005-04-12 2:40:14 PM  

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