When cutting edge becomes bleeding edge: At first it was feted but now it seems flawed - reports have been growing of problems with Apple's mini music player, the iPod nano.
Specifically, problems have been reported with the colour screens scratching or cracking. It seems questions are being raised about the suitability of the nano for everyday pocket use. At time of writing there are 600 posts on the Apple support forums. The thread 'Apple is going to have to do something about the scratching' details numerous complaints that emerged within a very short timeframe. | Some of them have cracked and broken within a few hours of purchase. |
'iPod nano is the biggest revolution since the original iPod,' said Steve Jobs, Apple's CEO at the product's launch. 'iPod nano is a full-featured iPod in an impossibly small size, and it's going to change the rules for the entire portable music market.' Apple has so far declined our requests for comment.
One disgruntled user, reports the BBC, has also set up a website to collate complaints about the nano. He has since been given a replacement player by Apple but remains unmoved. 'I intend to finish what I started and will keep this site going until all users who have cracked LCD's [sic], with no abuse to the Nano, have also been placated by Apple,' he writes on his (homepage.mac) website.
Previously, Apple has faced a class-action lawsuit in the US over iPod battery life. Apple settled in August 2005, to the tune of $15m.
| This is why I refuse to be a early adopter anymore. More good customer relation news: Over on Apple's support forums, the company appears to be deleting comments concerning broken iPod nano LCD screens as they appear. Still, one thread dedicated to the iPod nano includes nearly 500 posts chronicling the ease in which the LCD can become severely scratched or damaged. Stock price drop in 5..4.. |
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