I thought it was stoopid until I read it. The man is a saint, a veritable saint!
[THEREGISTER.CO.UK] He has made more than 12,000 calls in a bid to produce maps of automated lines used by firms in Britain, some with up to 7 menu levels and 80 options. Many of these are so circuitous and confusing that phoning them is like entering the "modern equivalent of Dante's circles of hell", he said.
If everyone used his crib sheets to bypass the systems, Clarke insisted, Britons could save a total of one billion minutes of call time. |