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-Lurid Crime Tales-
United Apologizes As Another Passenger Loses Seat, This One A Toddler
2017-07-06
[NPR] United Airlines is apologizing once again for giving up a passenger's paid seat in another embarrassing incident for an airline that had promised to do better by customers.

Shirley Yamauchi told Hawaii News Now that she was headed to a teachers' conference in Boston last week and took her son along, paying nearly $1,000 for his ticket.

Things went smoothly on the first leg of the trip from Hawaii to Houston. But as they awaited takeoff to Boston, a passenger who had been on standby approached her, saying her son was in his seat.

Yamauchi said she alerted a flight attendant about the issue, but the woman just shrugged and said it was a full flight.
Posted by:Besoeker

#7  Agree with AlanC
Posted by: Mullah Richard   2017-07-06 21:49  

#6  United used to be a great airline until they merged and all the trash from failing airline Continental hit.
Posted by: Injun Bucket8891   2017-07-06 19:35  

#5  Gotta be compensatory and punitive damages. Gotta make it hurt bad enough that they don't do it anymore.
Posted by: Abu Uluque   2017-07-06 17:59  

#4  Sorry gorb that's gotta be at least 3x for compensatory damages and at least $10k or the CEO gets to spend a week in jail.
Posted by: AlanC   2017-07-06 16:54  

#3  If they had to reimburse her twice the cost of the ticket that would be the end of that crap.
Posted by: gorb   2017-07-06 16:48  

#2  I believe its within the FAA or FTC's authority to suspend further issuing of 'standby' ticketing, at least on interstate flights. A contract made, is a contract made. It would eliminate the problem.
Posted by: Procopius2k   2017-07-06 16:04  

#1  Passed time to have a look into this bullshi*.
Posted by: Besoeker   2017-07-06 15:42  

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