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| Economy |
| ‘Shrinkflation' in restaurant portions causing spike in diner complaints |
| 2022-07-21 |
| [NYP] A growing number of customers are grumbling online about receiving smaller portions while dining as so-called "shrinkflation" takes hold at struggling businesses, according to data from review site Yelp. Restaurants and other businesses are down on serving sizes due to the onset of decades-high inflation. Yelp users have started to take notice of the trend, with reviews containing "inflationary language" up 28% in the second quarter of 2022 compared to the same period last year. "We saw reviewers use inflation-related language at record levels, particularly in the dining, arts and entertainment and travel categories," said Pria Mudan, data science leader at Yelp. "And for the first time, reviewers are describing shrinkflation-related experiences where the size or quantity of goods are noticeably smaller." Shrinkflation "is most referenced at restaurants serving more affordable fare," Mudan added. Reviews mentioning inflation-related experiences jumped 38% year-over-year at casual restaurants, 36% at food businesses and 30% at nightlife businesses. Restaurants serving popular, traditionally low-cost items such as hot dogs, hamburgers and pizza generated the most "shrinkflation"-related complaints, according to Yelp’s report. Customers also grumbled about serving sizes at seafood spots and restaurants serving Italian or Chinese food. |
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| Posted by: Skidmark 2022-07-21 07:41 |